Assistance Channels

  • 1 hour ticket response time

  • A one hour Ticket Resolution Warranty

  • Each ticket you submit to our client help and support crew will be attended to in up to 60 minutes. All common requests will be responded to right away. However, if the service inquiry you have submitted needs some help from a qualified technician, we will forward the ticket to him and will inform you about the delay.

  • Top quality support service

  • Top–class Technical Help And Support Service

  • We offer 24/7/365 client assistance by using a ultra–fast ticket application included in your Control Panel. You can e mail us all the time about any of the software applications that come pre–installed on your virtual server, including the chosen Linux OS version, the server admin panel and our in–house created Hosting Control Panel.

  • Intuitive help center

  • A Descriptive Help Zone

  • A comprehensive and regularly updated knowledge base is included in our in–house built Hosting Control Panel. It gives you quick tips on how to conduct all the primary web site administration jobs. The Help section gives you detailed how to content articles and step–by–step video guides. You can access the Help section by pressing the Help or Video buttons in the right corner of each Control Panel section.