Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center Section

  • You’ll find nearly all the answers to your questions in the intuitive Help Center section integrated into your Hosting Control Panel. It features a detailed knowledgebase with frequently asked questions and detailed instructional articles prepared by our skillful client support staff.

  • Top quality support service
  • How–To Video Clips

  • For users who would rather find out how to solve a typically encountered issue by watching a how–to video, we have added a selection of video tutorials to our Hosting Control Panel. All the tutorials are very short and easy to grasp. They offer you visual presentations of different site administration operations.

  • Intuitive help center
  • A Sixty–Minute Ticket Response Time Guarantee

  • We back up all our semi–dedicated servers with a 24/7/365 support service and a 60–minute support ticket response guarantee. Our accomplished technicians will be available 24–7 to respond to your enquiries and to sort out any problem that you might stumble upon. Simply send a ticket from the Help section and we’ll respond back to you quicker than you can say Jack Robinson.