Customer Support Channels
A One–Hour Support Ticket Response Time Guarantee
All your support requests will be responded to in no more than 60 minutes after the ticket or email is received. If your issue needs additional assistance from an administrator, we’ll direct the trouble ticket or the e–mail to the person in charge, in a timely manner then leave a note to notify you that more time will be needed for arriving at the optimal solution. Furthermore if you take advantage of our Admin Services package, any of the server administration services included there will be performed whenever you choose.
A First–Rate Help Desk Support Service
Our client support staff will be at your disposal twenty–four–seven if you require assistance while working with our Hosting Control Panel or with any of the applications that we pre–install for your convenience on the server. And if you require help tackling all the standard admin tasks on your dedicated hosting server, you can take a glance at our Admin Services package, that includes data backup space, OS updates on a weekly basis, troubleshooting and installation procedures, server monitoring and restarting services, etc.
An Intuitive Help Section
Our Hosting Control Panel was preinstalled for every Linux dedicated hosting server. Among its features is a very time and effort–saving integrated knowledgebase that will guide you step by step on all the tasks that you can perform. Most educational articles also video versions which show all the tasks that you can carry out in a highly illustrative way. You can find the help articles and the video tutorials in the top right corner of each Hosting Control Panel section.