A 99.9% Server Uptime
We have built our cloud web hosting platform using stable hardware components and significantly customized software. Our system administrators have installed a tweaked version of Security–Enhanced Linux on all our web hosting servers in order to ensure optimal safety and dependability. We have installed several denial–of–service protection appliances combined with highly efficient firewall software to make sure our network is unassailable and safe.
All our Linux cloud web hosting plans include a 99.9% server uptime guarantee. And regardless of which datacenter you opt for, our guarantee remains the same.
A 99.9% Network Uptime
To be able to deliver a premium–quality hosting service, you can hardly rely on the default network configuration in a datacenter. We’ve set up our very own custom network to ensure a mega–fast connection speed with the rest of the world.
And thanks to this, irrespective of which datacenters you pick: our US data center, our UK data center, in our data center FI, in our Eastern Europe data center or our AU data center, you will enjoy a guaranteed 99.9% network uptime. And this guarantee is valid for all hosting plans offered in each datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting packages. In case you’re not happy with our services, or if you think that they are insufficient, or if you decide that you must use a Linux VPS hosting instead of a cloud hosting plan – we will give you a reimbursement, no questions asked.
All domain name registrations are non–refundable, but you will continue to maintain total control of your domains even if you terminate your web hosting account with us.
24/7 Technical Support
We have meticulously hand–picked each member of our 24x7 support department so that we can offer the best possible support service you can possibly get. Each of our customer service technicians has many years of experience working with hosting accounts behind his back, hence they know very well what they are doing. Besides, they are available to you 24/7/365 – you will be able to touch base with them whenever you want and they will get back to you ASAP.
Their average ticket response time is less than twenty minutes, whilst with other hosting providers you have to wait around for days. And we also offer you a 1–hour response time guarantee. Regardless of what happens, your queries will be answered in under an hour.