One-Hour Response Guarantee in Cloud Web Hosting
Our Linux cloud web hosting offer a 1-hour reply time guarantee, which means that no matter what inquiry or complication you may have, we’ll always be there to assist you. In fact, it seldom takes more than half an hour to get an issue fixed or an inquiry answered, and this is valid for both technical and sales matters. Our technical support staff representatives will be at your service 24/7, even on weekends and legal holidays, which means that you will get quick assistance anytime you need it. We understand exactly how invaluable time can be, so by the time we respond to your trouble ticket or e-mail, we’ll have investigated the matter and, in case we haven’t figured out a solution, we will provide you with more information on what you have to do on your end – if the case demands this. With our support services, you can rest assured that there will be someone to assist you instantaneously, irrespective of what time it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our technical support team representatives will be at your disposal at all times and they’ll reply to any ticket that you submit from the hosting Control Panel within no more than one hour. The response time is guaranteed regardless of whether you have a generic enquiry with regard to your semi-dedicated server or you experience some problem and for most issues you won’t have to wait even that long. Irrespective of what the nature of the issue is or what time of day or night it is, we’ll be there to lend you a helping hand, as we’re available 24 hours a day, 7 days a week, 365 days a year to cope with any billing, general or technical issue. If you contact us about anything that is within our capabilities, we will resolve it before we reply to you, which means that you won’t have to wait for hours or days while the problem lasts. In case there’s something that you need to do on your end, we’ll provide you with the required details – what workable solutions to try out, what actions to take, etc.