A live chat is a real-time method of communication between a hosting provider's support team and its customers. It's an efficient way to receive some info about the website hosting services or get some problem resolved since you're talking with a live agent. The advantages of using a real-time chat service instead of calling or opening a support ticket are the reduced possibility of mistakes at the time you exchange info like usernames or domain names, the more rapid response time because the communication is live and the fact that you don't have to stay on the chat all the time - you can do another thing while the representative investigates the issue involved. In addition, you are able to become a part of a live chat room from any computer that is connected to the Internet, avoiding the telephone costs that you'll have to pay if you are calling to a different country.

Live Chat Support in Cloud Web Hosting

In addition to the telephone and ticket support, our company provides live chat support too. You will be able to contact us every single day, including holidays and weekends, and we will give you more details about the Linux cloud web hosting that we supply in case you are not a customer yet, or about basic and billing questions in case you already have an account. Though for entirely technical matters you will have to open a trouble ticket to our technical support, because such matters will require additional time to be resolved, you may still contact us through the live chat for some tech info. For example, we will help you set up an email address in your email client or troubleshoot a number of issues, saving you a lot of time. Even if our phone lines are already off for the day, you can talk with a live person.

Live Chat Support in Semi-dedicated Hosting

When you use the live chat support service that we provide with all of our Linux semi-dedicated hosting, you will be able to get the the right answers for any questions you have or get numerous issues resolved instantly. The service is available each and every day, so that you will be able to contact a representative even on weekends and holidays. In the event that you're unsure which package would be better for your sites or if our state-of-the-art cloud hosting platform covers some system requirements, you may come on the live chat before buying anything. If you are an active customer, you'll be able to find more information about billing issues, account settings and a variety of common tech issues you may encounter, for example in case you can't install an email account in a client on your personal computer. Our live chat can save you considerable time regardless where you are or when you get in touch with us.