There are different ways in which you can contact the hosting company whose services you are using, but the one that you will always find no matter which company you select is a support ticket system. It is the easiest method of correspondence for many reasons. In case no client care team representative is free at the moment and they’re all busy, a phone call may not be responded to, but a ticket will always be received. Additionally, you can copy & paste large pieces of information without having to worry about typographical mistakes, and if a given problem needs more time to be solved or a number of replies must be exchanged, all the information will be in one place, so either party can always see the comments left by the other one. The drawback of using tickets to contact your web hosting company is that they are usually separate from the web hosting platform, so if you have to provide info or to follow guidelines, you’ll have to use at least two different admin interfaces and this number may rise if you would like to administer a handful of domains. Plus, lots of web hosting providers respond to tickets after a couple of hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while waiting for a response.

Integrated Ticketing System in Cloud Web Hosting

With a cloud web hosting from us, you’ll never need to log out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can quickly access any trouble ticket while you are browsing through your files or tweaking different account settings. The ticketing system is being monitored 24x7 by our technical support team and the response time is no more than sixty minutes, but it seldom takes more than 20 minutes to receive assistance. In stark contrast to some web hosting providers, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you like and request info in regards to any technical or billing problem. Additionally, you can see a collection of informative articles, which will help you deal with the most commonly faced challenges yourself.

Integrated Ticketing System in Semi-dedicated Hosting

We deem it far more efficient to manage everything in one single place, which is the reason why we have integrated a ticketing system into the custom-developed Hepsia hosting Control Panel, which is available with each single semi-dedicated server plan. This will enable you to handle the correspondence with our support staff along with your web files, which suggests that you won’t need to remember additional login credentials for a different admin interface. You will be able to open a new ticket or to track down the status of an old one with no more than several mouse clicks whilst you’re browsing the files within your account. Also, you can go through older tickets using a smart search function or check applicable help articles, which provide solutions to commonly encountered problems. The inbuilt ticketing system is closely monitored 24-7 with the maximum ticket response time being only 60 minutes, so there’ll always be someone to help you.