24/7 Customer Support in Cloud Web Hosting
We acknowledge the significance of receiving assistance without delay, that's why our cloud web hosting services feature 24/7 support and several means of contact. In case you do not have an account yet, you can call us or take advantage of our live chat and chat with a live representative, so as to learn more about our services or check if our servers meet the system requirements for your websites. In this way, you will not end up getting a service that you cannot use. In case you already have your account with us, you can also open a support ticket in the Hepsia hosting Control Panel in the event that the issue is entirely technical or it requires further analysis. Unlike the majority of suppliers that you can find today, we answer to all the tickets within an hour, so you will not have to wait for a whole day. Our support services can be used round-the-clock, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
You'll be able to try our support services even before you get a semi-dedicated server account from us as we have telephone and live chat support for pre-sales, billing and general queries. Our representatives will help you find the most suitable plan or give you info about our servers, to check whether the system requirements for your web sites are met. If you are a current customer, you can also get in touch with us through electronic mail or through our ticketing system, that is accessible from the Hepsia hosting Control Panel. We guarantee that if you use any of these 2 methods of correspondence, you will get a response within a maximum of one hour and that’s 24/7, including weekends and official holidays. In case you've used the website hosting services of other service providers, even large ones, you are able to compare the response time because it often takes a full day for them to handle a ticket.
24/7 Customer Support in Dedicated Web Hosting
All dedicated server plans that we supply feature 24/7 support through various methods of communication and with a one-hour maximum answer time warranty. When you want to learn more about the packages or you have any kind of general or billing questions, you can phone one of the local numbers we have globally or you may use our live chat support and speak to a live agent. For entirely tech difficulties which require the help of a technical support person or an administrator, you can open a ticket from your billing Control Panel or you can send an email message, because all of these channels are more appropriate to keep track of a given issue. The answer time for them rarely surpasses half an hour, so that you can forget all about having to wait for an entire day in order to get support. The support service is available for all the server-related issues, including the pre-installed software. When you need assistance for third-party apps, you may consider ordering the Managed Services upgrade that we provide with all packages.